Order Inspection & Claims Policy

Do not distribute any items until you have inspected the entire order. Once items are handed out, we cannot verify what was received versus what was missing, and no claim can be honored. Please follow the steps below before releasing any part of your order.

How to Inspect Your Order

1. Inspect within 48 hours. Complete your inspection within 48 hours of the delivery date, before distributing anything.
2. Keep the shipment together. Do not hand out, ship, or separate any items until the full inspection is complete.
3. Check every item against your order. Confirm that all products, quantities, and conditions match what you ordered.
4. Document what you received. Take clear photos and video of everything in the shipment, including the packaging and the packing slip.
5. If everything is correct, you're clear to distribute.

If Something Is Missing, Incorrect, or Damaged

1. Stop immediately. Do not distribute any items from the order.
2. Keep everything together and untouched. Leave the shipment, packaging, and packing slip exactly as received.
3. Contact custom@phalanxfc.com right away to open a claim, within the 48-hour window.
4. Submit your documentation. Provide the clear photos and video of everything received, including packaging and packing slip.

Claim Eligibility

A claim is only eligible for resolution (replacement, refund, or credit) if all of the following are true:

• It is submitted within 48 hours of the delivery date.
• It includes the required photo and video documentation.
• No items from the order have been distributed.

If any of these conditions are not met, the claim will not be honored.